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Working With Parents

Positive Relationships!

I will ensure that I keep my knowledge up to date regarding working effectively in partnership with parents and carers of the children in my care. To do this I will undergo the necessary training and read the relevant publications to ensure my knowledge and understanding is up to date.
 
All parents will receive copies of my policies and procedures – these detail how I run the setting and the parents sign each policy agreeing to them, where there is a problem or a parent is unsure about something on a policy I am willing to discuss this on a personal basis with the parent as necessary.
 
Before the placement starts I draw up a contract with parents which details the expectations of the care to be provided to their child. This contract provides hours of care, activities provided, meals etc and business arrangements. When the parent(s) have agreed to the terms of the contract it is signed by them and by myself and then dated. A copy is then given to the parent(s) and any other party involved in the financial arrangements. I will issue a receipt each time monies are paid to me for the service provided. The contract is reviewed every six months unless personal circumstances change.
 
Wherever possible I will try to meet parents’ requests for the care of their children according to their values and practices, preferences and attitudes. Family customs and beliefs about dietary requirements, dress code, hair and skin care, help required with toilet and washing etc are respected and are detailed in my equal opportunities policy.
 
Records of the requirements agreed are kept attached to the child’s file which holds each child’s record forms also. These records are looked at on regular intervals for observation and learning purposes and also for regular reviews with parents.
 
I will notify parent’s in advance when I am to be inspected by Ofsted so that each parent can contribute their views to the inspector should they want to. I will also provide the parents of each child in my care a copy of the Ofsted report within five working days from my receiving it.
 
I will keep parents regularly informed about my daily routines and childcare practices and share information about the children using a diary which stays with the child. Notes will be written in the diary each day whilst in my care it will then be taken home and can be read by the parent and any note or concern can be written in the diary too.  I informally share information when the children are collected or dropped off.
I maintain a record of the parent(s) and/or emergency contact details, contact details for the child’s GP and appropriate signed consent forms. All details will be kept confidential and records are kept secure.
 
Children will only be released from my care to the parent(s) or carer(s) or to someone named or authorised by the parent or carer. I may request a password to be used to confirm the identity of the person picking the child up for additional security measures if the person collecting the child is not previously known to me.
 
If a child is identified as in need (section 17 of the Children Act 1989) I will, normally with the parent’s permission give appropriate information to referring agencies.
 
I expect parents to inform me of any changes in the child’s home circumstances, care arrangements or any other change that may affect the child’s behaviour such as a new baby, parents’ separation, divorce or any bereavement. All information shared will be kept confidential unless there appears to be a child protection issue.
 
I offer regular review meetings with parents to discuss their Childs care and education and any issues or concerns, preferably when the child is not present. If I do not share the same first language as the parents I will take whatever action I deem necessary to facilitate effective communication. This may include seeking guidance from my local early years team.
 
I together with parents ensure that the care of their child is consistent. A consistent approach benefits the child and ensures that the child is not confused.
 
All complaints will be investigated. Please see my Complaints Policy.
 
All significant incidents are recorded in an accident book and will be shared and discussed with parents so that we can work together to resolve any issues.